A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company or organization is achieving key business objectives. KPIs are used by organizations of all sizes to evaluate their success at reaching targets. They provide a focus for strategic and operational improvement, create an analytical basis for decision-making, and help focus attention on what matters most.
Managing with the use of KPIs includes setting targets (the desired level of performance) and tracking progress against that target. KPIs can be high-level, monitoring the overall performance of the business, or they can be more low-level, focusing on processes or employees in specific departments.
Characteristics of KPIs
KPIs should have the following characteristics to be effective:
Quantifiable: They can be measured in numbers or quantifiable metrics.
Relevant: They align with the strategic goals and objectives of the organization.
Achievable: They are realistic and attainable.
Timely: They can be measured over a specific time period.
Understandable: They are clear and easy for all stakeholders to understand.
Knowledge Acquisition Rate
The knowledge acquisition rate measures the rate at which new knowledge is captured or created within the organization. This is calculated by the number of new documents or knowledge assets added to the KM system over a specific period.
Microsoft 365 provides various analytics tools that can help you track the creation of new documents and usage statistics:
SharePoint Analytics: Use SharePoint site analytics to track the number of new documents added to a site.
Microsoft Teams Analytics: Review activity reports to see how many files are shared or how many meeting notes are created.
OneDrive for Business Analytics: Monitor the creation of new documents or the updating of existing ones.
Use Power Automate to automate the collection of data on new knowledge creation:
Create flows that trigger when new documents are added to SharePoint, OneDrive, or Teams, and then log these instances to a central data store, such as a SharePoint list or an Excel file stored in OneDrive.
Set up notifications or summary reports that count the number of new items created in a given period.
On a weekly, monthly, or quarterly basis, calculate the number of new knowledge items added across all platforms.
 You can simply count the number of new documents, wiki pages, etc., created within the timeframe you are analyzing.
If you are calculating the Knowledge Acquisition Rate monthly, and you find that: 50 new documents were added to SharePoint, 30 new conversations were documented in Teams, 20 new files were created in OneDrive for Business, then your Knowledge Acquisition Rate for that month is 100 new knowledge items.
Knowledge Sharing Index
The knowledge sharing index quantifies the extent to which knowledge is shared among employees. This calculated by the number of knowledge items shared or reused divided by the total number of knowledge items available. This is done using Microsoft Teams, Yammer, SharePoint, Power BI
Steps:
Data Collection:
Microsoft Teams and Yammer: Monitor sharing activities, such as the number of times documents are shared, posts, and messages...
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